Chorout dial Listi9amal dyal Ozzo

Ozzo kay9addem so9 ra9miya li kat-rbot bin nas awla mo9awalat li bghaw l-mosa3ada f wa7ed l-mohima (“Clients”) m3a nas awla mo9awalat mosta9ilin li bghaw i9addmou hadchi l-mohima (“helpers”). Ozzo kay9addem la Plateforme w kay-facilit r-rbat bin Clients w helpers. Ozzo ma-kay9oumch b-rassou b-l-mohimat li kay t-3rDo fi Plateforme, w ma-kaynch tarafan f l-ittifa9 dyal l-9iyam b-mohima bin Client w helper. Melli Client kaykhtar helper l wa7ed l-mohima, kay-tkawan ittifa9 dyal hadchi l-mohima b-chakl mobasher bin Client w helper li tm khtiarou. Ozzo momkin i-facilit l-ittissalat, l-payements, taqyimat, tadbir n-niza3at w khadamat okhrin li 3endhom 3ala9a b-mohima, bla ma i-koun tarafan f l-ittifa9 bin Client w helper.

Users khassahom ykounou 3andhom 18 ans oula kbar w qadrin qanouniyan ydkhlou f accords mulzima. Users khassahom y3atiw ma3lumat sa7i7a, kamla w mu7ddata mli kaydiro wla kayzidou compte. Users houma responsables 3la l7ifad 3la sécurité dyal comptes dyalhom w ma khassahomch y5liw chi wa7d akhor yst3ml compte dyalhom. Ozzo yqder ytlb verification dyal identité w des mesures o5rin raisonables qbl matsmah b access l ba3d wla gami3 fonctionnalités dyal Platform.

Clients yqadro yst3mlou Platform bach ynachrou tasks li bghau helper y9adiha. Clients houma responsables 3la ma3lumat sa7i7a w kafya 3la task, b7al mnasib: • nature w scope dyal khedma; • blasat dyal pickup w delivery; • quantités, dimensions wla poids taqriban; • dror, ascenseurs w conditions o5rin dyal access; • tsawir; • chart dyal wa9t; w • chi 7ala o5ra li momkin t'affecter b chi tari9a raisonable l'exécution wla taman dyal task. Clients houma responsables 3la wach tasks li kaynchrou 3la Platform qanouniyin w yqadro ykounou m9adin qanouniyan. Clients ma yqadrouch ytlbou services li kayd5lo activités illégales, mnou3at wla chi activité mmnou3a ta7t had Terms.

Lhelpers khddamin f Platform b tari9a mo7taria (independante). Lhelpers houma li kaykhtaro: • wach ghadi ykhdmo f Platform ola la, w fash; • ashno homa ta9ayess li bghaw itqddmo lihom; • b chhal men wti9a ghadi ykhdmo f Platform; • wach ghadi i9addmo talab l task mo3ayan; w • fin Platform katsme7, b chhal bghaw i3ardo l task. Makaynach 7add adna men l'activité w makaynach wajib bach t9addam ola t9adi ay 3adad d les tasks. Ozzo maytzemmench l Helpers 7ad adna d lkhdma, dkhl, ola disponibilité d les tasks. Les Clients houma li kayqarrro b tari9a mo7taria ach men Helper, ila kan chi wa7ed, bghaw ikhtaro. Ozzo maykhssesch Helpers l Clients wla ma kaytlobch men Helper i9bel task mo3ayan. B7al ma katqtdi les exigences li mtafqin 3lihom m3a Client w l9anoun li tayn9bad, Lhelpers houma li mas2oulin 3la kifach ghadi ttnjez task. Walo f had Chrout maykhalaq 7ta relation d lkhdma, chirka, joint venture, wla wikala bin Ozzo w Helper. Ttasnif l9anouni d ay activité fnnhaya kaytqarrar b l9anoun li tayn9bad w b l7ala l7a9i9iya, w maymk-nch itbddal ghi b had Chrout wa7dhom.

Helpers yqadro ysjlou f Platform b la capacité li kayna disponible f wa9t tsjil, y3ni ka particulier wla ka business/professionnel. Kol helper howa responsable 3la ikhtiyar w l7ifad 3la statut sa7i7. Helper li kaydi services b tari9a professionnelle wla f cadre dyal business howa responsable 3la ttba3 gami3 les exigences applicables, b7al mnasib: • tsjil dyal business wla auto-entrepreneur; • tsjil w déclaration fiscale; • obligations dyal sécurité sociale; • licences w autorisations; • assurance; w • chi exigence qanounia wla réglementaire o5ra applicable l services li kaydi. Tsjil ka particulier f Ozzo ma kaywlich confirmation men Ozzo bach helper y9dr ydi 3adad wla qima bla 7dod dyal tasks bla matsjl ka auto-entrepreneur wla ka business. Kol helper howa responsable 3la ta3yin w ttba3 les obligations dyalo dyal daraiba, sécurité sociale w réglementation. Ozzo yqder ytlb ma3lumat wla documents raisonablement nécessaires bach yverifier statut dyal helper wla yttba3 qanoun applicable.

Mnin kaytnachr wach task, l Helpers li 3ndhom l7a99 ymkn lihom y5tarou wach bghau ypostiliw wla la. Fin makan mfa3l 3la l Platform, l Helpers ymkn lihom y3rdo se3r mkhtalf 3la se3r li 3rdo l Client fl bidaya. L Client howa li kaykhtar b7alo wach bgha y5tar Helper o chkoun l Helper li ghadi y5tar. Talab l Helper machi mad9oun blkhtiyar dyalo. Mnin l Client y5tar Helper, l Client o l Helper kaydkhlou f ftifa9 m3a b3diathom mba9i, mn l ba3d l ba3d, 3la l7isab dyal l 5idma b s-se3r li tfa9dou 3lih o wf9 tafasil l task li tfa9dou 3liha. L Clients o l Helpers houma li 3andhom mas2ouliya bach ychofou o yft'f9o 3la gaa3 tafasil l task li 3andha 3laqa 9bl matbda l 5idma.

Helper li tkhtar howa responsable 3la l'exécution dyal task li tfaqo 3liha m3a client. Helpers houma responsables 3la ikoun 3andhom chi équipement, vehicule, outils, qualifications, autorisations wla ressources o5rin raisonablement nécessaires bach ydiro task b tari9a qanounia w f'sécurité. Clients khassahom y3atiw access raisonable w ma3lumat sa7i7a nécessaires bach helper y9dr ydi task. Ila les circonstances réelles ikhtalfo b chikal materiel 3la description dyal task, client w helper khassahom yssafo l'ikhtilaf qbl mayb9aw f task. Chi tabdil f scope wla taman dyal task khass ytafqou 3lih client w helper b les fonctionnalités li kayqadem Ozzo ila kant disponible.

Ila kan chi task fih transport, tn7iya dyal waste, materiaux dyal construction, meubles wla 7wayj o5rin, l Helper houwa li mas2oul bach ykoun l3amal m9ad m3a l9awanine w regulations li ta7tha. L Helpers houma li mas2olin ykhedmo 3la l7sol 3la ay licence, autorisation wla registration li matloub bach ydiro l activité dyalhom. L waste w materiaux o5rin khasshom ytn9lo, ytt3amlo m3ahom, o ytrmiw ghi f blayss légales o autorisées. Rmi ghir qanouni wla disposal ghir qanouni mamnou3 b7al ma ghadi ykoun, o momkin ydi l suspension fawriya wla termination dyal compte dyal user.

L'paiementat li khassin bl tâches kaydawzo mn 3end fournisseurs dyal services dyal paiement li houma des tiers. Ozzo mahouwa bank, w mahouwa institution dyal paiement mrekhsa. L'helper kay3ayan Ozzo bhal wakil dyalo, b hadaf mahdoud, bach yjm3 l'paiement mn 3end l'client 3la tâche li tem tanfidha 3la l'Platform. L'paiement li kayqoum bih l'client l Ozzo, oula l fournisseur dyal service dyal paiement li khadem f smiyt Ozzo, kay-fsakh l'iltizam dyal l'client bl paiement l l'helper f had l'mikdar, hta lo Ozzo mazal ma khallas l'helper. Ozzo kayjm3 l'mablagh l'kamel li khass l'client ykhallso, kayna9es mennha les frais dyalo, w kay wadi l'ba9i f disposition dyal l'helper wfe9 l'masar dyal paiement li tbe9. Melli l'client kaykhtar helper, ymken ykon matloub mennou ybayen oula yverifi wasila dyal paiement sahiha. Selon l'masar dyal paiement li khass l'tâche, ymken ttem operation dyal l'autorisation dyal paiement 9bel matbda l'tâche. Melli tbda l'tâche, ymken ytkhallas l'mablagh li tem l'ittifa9 3lih m3a les frais li khassin. L'flous ymken ytmsko7 hta ma tit7a9a9 les conditions dyal l'liberation li khassin. Ozzo kay'a9ad des frais 3la l'isti3mal dyal l'Platform. Les frais li khassin kayt3erdo l l'user li ta3nih 9bel matit'akkad l'operation. Les frais li kayt'a9do 3la helper katsift lih facture; les frais li kayt'a9do 3la client katsift lih facture. L'users kay-autorizew Ozzo w les fournisseurs dyal services dyal paiement dyalo bach ydawzo les paiementat, les frais, les remboursement w ajustementat okhrin wfe9 had les Conditions w l'masar dyal paiement li khass.

Users houma responsables 3la ta3yin w ttba3 les obligations fiscales dyalhom li kayjiw men stt3mal dyal Platform. Ozzo yqder yjm3, y7tfd w y3lan ma3lumat li khassin b users w transactions mnin qanoun kaytlb, b7al ta7t règles dyal reporting dyal plateforme dyal l'UE b7al DAC7. Users khassahom y3atiw ma3lumat fiscale w d'identification sa7i7a mnin Ozzo katlb b tari9a raisonable l ahdaf qanouniyin wla dyal reporting.

L-clients w l-msa3din khass ghir yqblo wla y2akkdo l-khedmat li baghyin ykemmloha b-se7. 9bel ma ykhrej l-msa3ed. Ay wa7ed men joj l-atraf y9der ylghi, w l-client kayrje3lo ga3 l-flous. Men be3d ma ykhrej l-msa3ed w 9bel ma ywsel. Ila lgha l-client, kayrje3lo 70% men l-mablagh w kay tred 30% b7al ta3wid 3la l-wa9t w t-tri9 dyal l-msa3ed. Ila lgha l-msa3ed 3la wedd chi 7aja mesta3jla, wla ma wselch, l-client kayrje3lo ga3 l-flous. Men be3d ma ywsel l-msa3ed. L-khedma ma b9atch t9der titlgha. Ila kayn chi mochkil f l-blasa, l-msa3ed y9der yblegh 3lih, w l-client y9der yfte7 chikaya men be3d ma titsallem l-khedma. Ila wsel l-msa3ed walakin l-khedma tmeddat bezzaf 3la l-wa9t l-mtafe9 3lih, l-client y9der ylghi w kayrje3lo ga3 l-flous. L-ilgha2 l-m2akhkhar w t-tawasol. Ila lghiti m2akhkhar, wla lghiti bla ma t3lem t-taraf l-akhor 3br l-platform, l-compte y9der yt7edded wla ytsedd. L-msa3ed li kaysta3mel kter men tlata dyal l-ilgha2at l-mesta3jla f 30 youm kaytsedd 7tta l-moraja3a, w l-msa3ed li ma kayjich l-khedma mtafe9 3liha kaytsedd otomatikan. Bach ma t3tabarch l-ilgha dyalk hakda, 3lem t-taraf l-akhor be9dr l-imkan bekri, f chat dyal l-platform.

Clients w helpers khassahom yttchawro 3la khatr Platform w y3lno b sur3a 3la mashakil materiels li khassin b task. Ozzo yqder yqadem outils bach ysahhel 7al litiges bin clients w helpers. Ozzo yqder, mnin ykoun munasib w qanoun kaysma7 selon arrangements de paiement applicables, ytakhkhar b tari9a mou2akkata libération dyal fonds mli chi mochkil m3lan kaytreview. Ozzo yqder y3tbr ma3lumat li 3taw jouj partis, b7al messages, tsawir, ma3lumat 3la task, ma3lumat dyal location w preuves o5rin relevants disponibles 3la khatr Platform. L3awn dyal Ozzo f 7al litige ma kaywlich Ozzo howa provider dyal task li kayna f l bidaya. Walou f had section ma kayhdd chi droits qanouniyin obligatoires disponibles l client wla helper.

Mn ba3d task, users yqadro ykono qadrin y3atiw note wla avis l ba3dyathom. Avis khassahom ykounou sa7i7in, relevants w mbniyin 3la expériences réelles. Ozzo yqder ynh7i avis li kaykounou frauduleux, abusifs, discriminatoires, mena7din, ma3ndhomch relation wla b tari9a o5ra kaykhalfou had Terms. Ozzo ma kaydmnch dequatude dyal ratings wla avis li kaydiro users.

Lmostaamlin khass-hom yt3amlo m3a b3diyathom b ihtiram. Lmostaamlin ma khass-homch: • yhedded, ydayej wla y3tedi 3la mostaamil akhor; • ymayez ded mostaamil akhor b chakl mkhalef l 9anoun; • ynachro ma3loumat kdouba, mghalta wla fiha ghich; • yst3emlo Platform l ghayat ghir qanouniya; • y7awlo ywselo l compte dyal mostaamil akhor bla trkhis; • yla3bo b (manipuler) ratings, khlasat wla khadamat Platform; • ydakhlo fi sir wla sécurité dyal Platform; wla • yst3emlo Platform b tari9a li katkhalli risk ghir m3a9oul 3la chakhs akhor.

Lmostaamlin ma khass-homch yst3emlo Platform bach ytfado 3la 9asd 3la processus dyal lkhlas dyal Ozzo wla 3la les frais dyal Platform li kaynin f task li dkhlat 3n tri9 Ozzo. Lmostaamlin ma khass-homch ynachro numéros dyal téléphone, emails wla ma3loumat okhrin dyal contact f description dyal task, tsawer, profils wla blayes okhrin publiques f Platform bhadaf ytfado 3la processus dyal booking wla lkhlas dyal Platform. Ila kant khadma dyal ttwasol mo9adama 3n tri9 Ozzo, Clients w Helpers khass-hom yst3emlo hadik lkhadma bach ytwaslo m3a b3diyathom 3la task. Mo7awalat mkarrra wla m9assda bach ytfado 3la Platform ymkn ydiro suspension wla termination dyal compte.

Ozzo 3andha zéro tolérance m3a content wla soulouk fih abus, harcèlement, karahiya, sexuel b chakl fadeh, 3onf, ghir qanouni wla mo2di b chakl akhor. Lmostaamlin ymkn lihom yblgho 3la soulouk ghir mnasib b khadma dyal reporting li kayna f Platform. Ozzo ymkn tdir ta7qi9 f les reports w tneh7i content, dir restrictions 3la comptes, dir suspension l mostaamlin wla ttermini comptes b chakl nihai ila kan lazem. Lmostaamlin ymkn lihom ossi ytwaslo m3a support dyal Ozzo bach yblgho 3la mchakil khtira.

Ila ma kanch m9al b chakl wade7 ghir dak ch service m3ayen, Ozzo ma kat9demch ta2min li kayghati l-ada2 dyal task mn taraf helper. Helpers houma li 3lihom mas2ouliya bach y9erro wach kayn ta2min mnasib li khasshom wla li mostahsan bach ydiro l task dyalhom. Helpers professionnels 3lihom mas2ouliya bach y7afdo 3la ay ta2min matloub b l9anoun wla li lazem b chakl m3a9oul l lanchita professionnelle dyalhom. Clients ymkn lihom ys2elo l helper 3la ta2min mnasib 9bel ma yakhtaro.

Ozzo kat9adem technologie w marketplace li 3n tri9ha Clients w Helpers ymkn lihom ylqaw w yt3amlo m3a b3diyathom. Ozzo ma katdirch b nafsha task-at li m3lnin f Platform, w ma kat-superviziich wla katcontroliich tari9a li biha Helpers indépendants kaydiro task-at dyalhom. L7ad li ysma7 bih l9anoun l mo3tamed, Ozzo machi mas2oula 3la af3al wla ighfalat dyal mostaamlin, wla 3la khsara wla dhrar li jaw b chakl mobacher mn l-ada2 wla 3adam l-ada2 dyal task mn taraf Client wla Helper. Ozzo ma kaydamanch: • bli Client ghadi yto9el candidatures; • bli Helper ghadi yt-khtar; • bli task ghadi ykmel; • bli mostaamil m3ayen ghadi ykoun mtwafer; • bli ma3loumat mo9adama mn mostaamil akhor sahi7a; wla • bli l-ada2 dyal mostaamil ghadi ywafe9 twa93at dyal mostaamil akhor. Hetta chi 7aja f had Chourot ma kat3fich wla kat7edch mn mas2ouliya li ma ymkench tst-b3ed wla tt7ded b l9anoun, bima fihom ay 7o9ou9 ijbariya dyal moustahlik.

Ozzo momkin tst3ml verification dyal l-hawiya o wsayel o5rin li houma m3molin bach yzido l-t9a o safety fl-Platform. L-verification ma kaych7lch b7al garantiya mn Ozzo 3la l-hawiya dyal l-user, l-mou2ahilat dyalo, l-mawtouki9iya dyalo, safety dyalo wla salahiyto l-cha7na m3ayna. L-Clients o l-Helpers baqyin mas2oulin 3la stikhdam l-9ada2 l-ma39oul mlli katkono kaytwas€lo m3a users o5rin.

Ozzo ymkn tqayed, twa9ef wla tterminni l wsol l Platform ila: • mostaamil khraq had Chourot b chakl kbir wla mkarrer; • dar fraude wla 7awel ydir fraude; • khla9 risk 3la safety; • dar soulouk fih abus wla ghir qanouni; • tfada 3la 9asd 3la lkhlasat wla frais dyal Platform; • fchel b chakl mkarrer f l-ada2 dyal task-at li tafe9 3lihom; • 3ta ma3loumat kdouba 3la compte dyalo b chakl kbir; wla • khla9 risk qanouni, réglementaire wla amni kbir 3la Ozzo wla mostaamlin okhrin. Fin kan monasib w mmkn b chakl m3a9oul, Ozzo ymkn t3ti notification wla forsa bach mostaamil yjaweb 9bel ma ttakhod ay ijra2. Lmostaamlin ymkno ywa9fo yst3emlo Ozzo f ay wa9t.

Ozzo ymkn tbeddel, tjded, twa9ef wla twa9ef nihai chi features f Platform. Ozzo ma kaydamanch disponibilité mostamira wla bla erreurs dyal Platform. Ozzo ymkn twa9ef l wsol mo2aqatan l asbab dyal maintenance, sécurité, technique wla qanouniya.

Ozzo ymkn tjded had Chourot mn wa9t l wa9t. Ila kant ttghyirat kaytassro b chakl kbir 3la 7o9ou9 wla wajibat dyal lmostaamlin, Ozzo ghadi t3ti notification m3a9oula fin kan matloub b l9anoun l mo3tamed. L istimrar f isti3mal Platform mn ba3d ma ttghyirat dkholo 7iz ttanfid kaytaber qbol l 7ad li ysma7 bih l9anoun l mo3tamed.

Ozzo katmori ma3loumat chakhsiya wafqan l Privacy Policy dyalha w l qanoun l mo3tamed dyal 7imayat ma3loumat. Lmostaamlin khass-hom yqrao Privacy Policy bach y3rfo kifach ma3loumat chakhsiya kayjm3o, kayst3emlo, kayb9awha w kaytqasmo biha.

Had Chourout kaykounou m7koumin b lqanoun li ttatbi9 3la l kiyan dyal Ozzo li kay9addem l Platform, m3a l i7tiram dyal l9awanine jbariya w l 7imayat dyal l consommateur li kaytatbi9o 3la l users b7al wa7ed selon blast l iqama dyalhom. Walo f had Chourout ma kay7red l consommateur men l 7oqouq wla l 7imayat jbariya li kay offriha l qanoun li ttatbi9.

As2ila 3la had Chourot wla 3la Platform ymkn tsifto l: Ozzo Support support@bookozzo.com